A copy of any letter you send should also be addressed to the Director of this Practice, Noorani Tiwana, who will do her best to assist with any queries. We have a written complaints procedure, which is available upon request.

In the case of a complaint about a bill, there might also be a right to object to the account by applying to the court for an assessment of the bill under Part III of the Solicitors Act 1974. However, we would point out that if all or part of a bill remains unpaid, we may be entitled to charge interest – any such entitlement being set out in the Billing Arrangements section of our client care letter.

If you are not satisfied with our handling of your complaint, you can ask the Legal Ombudsman to consider the complaint. Please be aware that any complaint to the Legal Ombudsman must usually be made within six months of your having received a final written response from us about your complaint. Complaints to the Legal Ombudsman must be made one year from the date of the act or omission being complained about, or one year from the date when the complainant should have realised that there was cause for complaint. For further information, you should contact the Legal Ombudsman by:

Post: Legal Ombudsman, PO Box 6167, Slough, SL1 0EH
Telephone number: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Web: www.legalombudsman.org.uk.

Online Dispute Resolution (ODR).  If you are a client and we have made a contract with you by electronic means (website, email, etc.) you may be entitled to use an EU online dispute resolution service to assist with contractual disputes should any arise. Details of this service may be found at http://ec.europa.eu/odr.

Alternative Dispute Resolution (ADR) Alternative complaints bodies, such as Ombudsman Services (https://www.ombudsman-services.org/), ProMediate (http://www.promediate.co.uk/) and Small Claims Mediation (http://www.small-claims-mediation.co.uk/) exist which deal with complaints about legal services should both you and our firm wish to use such a scheme.

It is not our policy to make any charges for assisting in resolving client care issues.

Complaints about website content.

If you wish to make a complaint about material published on the website, you can do so to Noorani Tiwana.

Please note the Terms of Use for Burnham Law Practice before making a complaint.